Refund Policy

Effective Date: Feb 21, 2026
Business Name: The Guelph Detailing Co.

All Sales Final

All product sales are final.

We do not accept returns or exchanges unless an item arrives damaged or defective.

Please review your order carefully before completing your purchase.

Damaged or Defective Items

If your item arrives damaged or defective, you must contact us within 48 hours of delivery.

To initiate a claim, please provide:

• Your order number
• Clear photos of the item
• Clear photos of the packaging
• A description of the issue

Claims submitted after 48 hours of confirmed delivery may not be eligible for review.

If approved, we will offer:

• A replacement item, or
• A refund to the original payment method at our discretion

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not responsible for:

• Orders shipped to incorrectly provided addresses
• Packages marked as delivered by the carrier
• Shipping delays caused by the carrier

Reshipping fees may apply.

Used or Opened Products

Due to the nature of automotive detailing products, we do not accept returns on:

• Opened chemicals
• Used products
• Installed accessories
• Clearance or final sale items
• Gift cards

Chargebacks

If you experience an issue with your order, please contact us directly before initiating a chargeback. We are committed to resolving legitimate concerns promptly.